Shipping & Return Policy

Welcome to Ternttoy!

We are committed to delivering your orders quickly and ensuring a smooth shopping experience.

Shipping Policy

• We process and ship orders within 1–3 business days after payment confirmation.

• Estimated delivery time is 7 business days from the date of shipment.

• Delivery times may vary depending on your location, public holidays, weather conditions, or other unforeseen circumstances.

• Once your order has been shipped, you may receive tracking information (if available).

Return Policy

• We offer a 5-day return policy from the date of delivery.

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Return requests submitted after 5 days of delivery may not be accepted.

• Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Refunds

• Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

• Approved refunds will be processed to the original payment method within 5–10 business days.

Contact Us

If you have any questions about shipping, returns, or refunds, please contact us:

Store Name: Ternttoy
Email: ternttoy@gmail.com